Returns
RETURN POLICY
THE SECURITY CORD must not be removed or cut in any way, and the Item must not show signs of use or wear.
Contact dantone@dantone.com with a written request to return the item (s) within 10 days from the delivery date. The written request must include the Item Code Number(s) of the item(s) to be returned and the compensation for the return: refund, size exchange, or item exchange.
IMPORTANT: Once the written request is received, YOU WILL RECEIVE WRITTEN CONFIRMATION INCLUDING THE RETURN AUTHORIZATION CODE NUMBER AND THE CONCERNING INSTRUCTIONS. Please write this return authorization code number on the external box tag.
Returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion
DAAD-DANTONE must receive at the indiceted address the returned unused item(s) within 10 days of written authorization from customers@daad-dantone.com.
YOU ARE RESPONSIBLE FOR SHIPPING THE RETURN AND ANY EVENTUAL IMPORT FEES
In the case of defective merchandise, or an error on the part of DAAD-DANTONE.COM, you must follow the instructions above. DAAD-DANTONE.COM reserves the right to request photographic support for returns regarding defective merchandise before authorizing the return.
DAAD-DANTONE.COM reserves the right to refuse unauthorized returns.
DAAD-DANTONE.COM will NOT accept any items that have been worn, washed or altered for any reason and removed the SECURITY CORD. If the Client requests a refund, the refund less the original shipping charges (and any re-stocking fees), will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card. The refund will be made upon receipt of the returned item within 30 days. DAAD-DANTONE.COM reserves the right to request photographic support for all claims.
DAAD-DANTONE.COM reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise
IMPORTANT
THE ITEMS IN PROMOTION AND ON SALE ARE NOT REFUNDABLE.
Swimwear and intimate apparel are not returnable
All authorized returned merchandise is subject tore-entry inspection which is at the sole discretion of DAAD-DANTONE.COM and must meet all the requirements listed under the Return Policy. DAAD-DANTONE.COM reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
If the authorized returned item(s) passes re-entry inspection, the Client will receive a confirmation of the return from customers@daad-dantone.com.
If the Client requests a Size Change or New Item the exchange item will be sent to the Client free of charge.
If the Client requests a refund, the refund less the original shipping charges (and any re-stocking fees), will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.
RESO PER ITALIA:
Gratuito per cambio taglia, cambio articolo, merce fallata non usata ed emissione di un buono dello stesso valore dell’ordine che potrà essere utilizzato entro 6 mesi dalla data di emissione. Reso a carico del cliente su merce in promozione, saldo e nel caso di cambio idea della selezione dell’articolo o richiesta rimborso. Il reso dovrà essere fatto con corriere come DHL, TNT o FedEx per la rintracciabilità del box.
FREE RETURNS EUROPE and EUROPE DDU
The customer can have the free returns in the event of a change size, style change, defected items or a change with a voucher to the value of the goods (excluding any shipping charges). The voucher can be used within 6 Months from the issue. The return costs are charged to the customer in the case of an idea exchange for goods, refund, goods on promotion or ON SALE.
The shipment must be made by courier DHL or TNT or FEDEX for tracking the box
RUSSIA, UKRAINA, USA, CANADA, REST OF THE WORLD
For customers mentioned above and the rest of the world the return of the goods is free ONLY for defected products, for everything else the return is charged to the customer. The shipment must be made by courier DHL or TNT or FEDEX for tracking the box